SLA (Service Level Agreement)

In service contracts, a Service Level Agreement (SLA) outlines the agreed-upon levels of service a provider commits to delivering to a customer. SLAs define performance metrics, response times, and other service-related parameters, providing a clear understanding of expectations and standards. SLAs are essential for managing customer expectations, ensuring accountability, and maintaining a high level of service quality in various business relationships.

What is SLA (Service Level Agreement)

Contractual agreement specifying service levels.